Cancellation Policy & Returns

Golden Cruises understands that contingencies are part of life and strives to offer flexibility to its customers. This policy sets out the cancellation and refund terms for bookings made through our website.

Cancellations by the Customer

– Cancellation up to 7 days before departure: full refund without any charge.

– Cancellation from 6 to 3 days before departure: 50% of the total amount is refunded.

– Cancellation less than 72 hours before departure or no-show: no refund.

Booking Changes

If you wish to change the date or type of cruise, please contact us as soon as possible. Depending on availability, we will try to accommodate your request at no extra charge.

Cancellations by Golden Cruises

The company reserves the right to cancel a scheduled cruise in case of:

– Extreme weather events

– Technical problem on board

– Insufficient number of participants (in group cruises)

In these cases, a full refund or the possibility of rescheduling the cruise is offered.

Refund Procedure

Refunds are made within 7 working days from the date of cancellation and are made to the same payment method used at the time of booking (e.g. card, bank deposit).

For any clarification or cancellation request, you can contact our team at info@goldencruises.gr or by phone.